Warranty and Package Protection

Updated and effective as of January 1, 2025

Limited Warranty Coverage

We are dedicated to selling the highest quality roses. If there is an issue with your order please email our customer service team at support@aprilandashley.com and provide a detailed description of the issue and photographs of the rose bush.  

This warranty does not cover:

• Problems that result from Mother Nature such as natural disasters, weather conditions, or improper care and maintenance.
• Issues related to aesthetic preferences, such as flower color or bush size.
• Disease incur blackspot, powdery mildew, or pests.

If your rose bush does not leaf out in 90 days please email our customer service team and we will send a replacement rose bush.

Lost or Stolen Packages

• Reporting: If your package is lost in transit or stolen after delivery, please report it to us within 48 hours of the expected delivery date.
• Investigation: We will initiate an investigation with UPS to locate your package. This process may take 5-7 business days.
• Resolution: If the carrier confirms that the package is lost or stolen, we will offer a choice of a replacement or a full refund.

Damaged Packages

• Reporting: If your order arrives damaged, please contact us within 48 hours of receipt with photographic evidence of the damage.
• Assessment: We will assess the damage and determine if it occurred during shipping.
• Note: Roses that experience broken or damaged canes during transit may be pruned back and will generate new growth from the own-root system
• Resolution: For packages damaged by the carrier, we will offer a replacement at no additional cost or a full refund.

General Terms

• All claims for lost, stolen, or damaged packages must be made within the specified time frames.
• We are not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.
• We reserve the right to refuse a refund or replacement for packages that are lost or stolen due to incorrect or incomplete shipping addresses provided by the customer.
• April & Ashley is committed to ensuring customer satisfaction and will work diligently to resolve any issues with your order.

Contact Information

For any questions or to report an issue with your delivery, please contact our customer service team at support@aprilandashley.com