Frequently Asked Questions
Frequently Asked Questions
Ordering and Delivery
Yes, you can order as a guest without creating an account. However, we recommend creating an account to quickly check your order history and tracking information. You can create an account here.
We will email your order confirmation to the email address used to place your order. Please check your spam or junk folder if you have not received it.
All roses sold by April & Ashley are considered final sale. Once an order is placed, it cannot be returned or exchanged. Refusing delivery of the package does not constitute a cancellation or return and may result in additional charges.
When ordering rose bushes, you will be prompted to select an order ship week. All orders are shipped using UPS Ground. Please allow 4-5 days for delivery.
When ordering cut roses, you will be prompted to select a delivery date. All orders are shipped using UPS Express. We are not responsible for any delays or damages caused by UPS.
3 or more rose bushes: Free ground shipping
1-2 rose bushes: $17.99 ground shipping
12 and 24-stem rose bouquets: $24.99 express shipping
Once you have received a tracking number for your order, we unfortunately cannot change the shipping address for your order.
No, orders cannot be split and sent to different addresses. Please place separate orders for each address.
Because our rose bushes and cut roses are perishable, we cannot ship them to PO boxes.
We currently ship to the contiguous United States. Shipping to Canada for rose bushes is coming soon.
To view your order history, log in to your account here.
Rose Bushes
Paying royalties to the breeders who created and developed these varieties is very important to ensure the breeders can continue to develop new varieties to bring to the market. We hold exclusive rights to sell these roses in the United States and will enforce these rights when necessary.
We are dedicated to providing our customers with high-quality rose bushes. Due to the living and perishable nature of our products, we have a no-return policy for all rose bushes.
If you receive a different variety of rose bush than what was ordered or if there is any other issue, please contact our customer service team at support@aprilandshley.com.
You can view our warranty policy here here.
Most of our bare-root roses are grafted on Dr. Huey. We recommend own-root roses for zones 3-4.
The best time to plant roses depends on your hardiness zone and when the daytime temperatures are between 40-60F. You can check your hardiness zone here.
First, choose the right pot. Select a pot at least 15 gallons with a diameter of at least 18-24 inches and drainage holes at the bottom to prevent waterlogging.
Next, prepare the rose. If your rose is bare-root, soak the roots in water for at least 24 hours before planting. If your rose is potted, water it thoroughly.
You can then plant the rose. Fill the pot with high-quality potting mix, leaving enough space to accommodate the roots without bending them. Position the rose in the center of the pot, ensuring that the graft union (the swollen part where the stems join the roots) is just above the soil level. Backfill with potting mix, gently firming down to eliminate air pockets.
After planting, water the rose well and place the pot in a location where the rose will get at least 6 hours of sun a day.
We recommend that rose bushes be planted at least 18 inches apart.
Our rose bushes are grown at our Francis Roses farm in Eloy, Arizona. Learn more about Francis Roses here.
Rose Bouquets
The cut roses used in our bouquets are grown at Milagro Farms in Suesca, Colombia. Learn more about Milagro here.